The Onyx Cross

How to Clean Sterling Silver Jewelry

For pieces without porous gemstones (like pearls, turquoise, or opals):

Simple Soap & Water Method

• Mix a few drops of mild dish soap with warm water

• Soak the silver piece for 5–10 minutes

• Use a soft toothbrush or microfiber cloth to gently remove tarnish

• Rinse thoroughly and pat dry with a lint-free cloth

 Baking Soda & Foil Method (for heavier tarnish)

• Line a bowl with aluminum foil, shiny side up

• Add 1 tbsp baking soda + 1 tbsp salt

• Pour in hot water and stir

• Submerge the silver piece for 2–5 minutes

• Rinse and dry thoroughly

 Avoid this method if your piece includes porous gemstones or glued settings—it can damage or loosen them.

 What to Avoid

• Harsh chemicals like bleach, ammonia, or silver dips

• Ultrasonic cleaners if your piece includes delicate stones

• Paper towels or rough cloths that can scratch the surface

 Semi-Precious Gemstones

Each stone carries its own quiet story. Handle with reverence to maintain its natural beauty.

• Spot Clean Only: Use a damp cloth with mild soap to gently wipe the surface. Avoid soaking—especially for porous stones like turquoise, opal, or lapis.

• No Ultrasonics or Steam: These methods may fracture or discolor delicate stones.

• Protect from Heat & Light: Prolonged exposure can fade or weaken certain gems.

• Store Separately: Gemstones can scratch each other. Keep each piece in its own pouch or lined box.

Returns & Exchange Policy

Kandy By Design stands behind every piece we create. If for any reason you are not completely satisfied, we accept exchanges within 7 days of delivery on items that are unworn, unused, and returned in their original packaging with proof of purchase.

Please note the following:

• All sales are final. We do not issue refunds.

• Exchanges only, within 7 days of delivery.

• Items must be unworn, unused, and in original packaging with proof of purchase.

• Custom and personalized pieces are non-exchangeable.

• Customer is responsible for return shipping costs.

For exchange requests, please contact us at kandy@kandybydesign.com within 7 days of receiving your order.

Ships in 3–7 business days. Standard, Expedited & Priority options available at checkout.

All orders are carefully prepared and shipped with intention.

Each piece is handmade with care. Please allow 3–7 business days for processing before shipment. For designs featuring rare or custom components, processing may take longer—we’ll notify you if so.

Domestic Shipping:

• Standard delivery arrives within 3–7 business days after shipment

• Expedited options available at checkout

• Signature confirmation available upon request

International Shipping:

• We ship worldwide

• Delivery times vary by destination and customs

• Customers are responsible for import duties or taxes

• Some countries restrict natural gemstones or metals—please check before ordering