Oceanfall Pearl Waist Chain

Care

Gold-Filled Jewelry

Gold-filled pieces offer lasting elegance, but they still appreciate a gentle touch.

• Cleanse with Intention: Soak briefly in warm water with a drop of mild soap. Use a soft cloth or toothbrush to gently lift away buildup.

• Dry with Care: Rinse thoroughly and pat dry with a lint-free cloth. Ensure the piece is completely dry before storing.

• Avoid Harsh Exposure: Keep away from chlorine, perfumes, and household cleaners. These can dull the finish over time.

• Store Thoughtfully: Place in a soft pouch or jewelry box to prevent scratches and preserve shine.

Semi-Precious Gemstones

Each stone carries its own quiet story. Handle with reverence to maintain its natural beauty.

• Spot Clean Only: Use a damp cloth with mild soap to gently wipe the surface. Avoid soaking—especially for porous stones like turquoise, opal, or lapis.

• No Ultrasonics or Steam: These methods may fracture or discolor delicate stones.

• Protect from Heat & Light: Prolonged exposure can fade or weaken certain gems.

• Store Separately: Gemstones can scratch each other. Keep each piece in its own pouch or lined box.

Ships in 3–7 business days. Standard, Expedited & Priority options available at checkout.

At Kandy By Design, every piece is handcrafted with care. Processing and shipping times may vary depending on order volume and the handmade nature of our jewelry. Please review the details below.

Processing Time

• Orders are processed in the order they are received.

• Standard processing time is 3–7 business days.

• Custom orders may require additional time depending on the design.

• You will receive a confirmation email once your order has been shipped.

Processing time does not include weekends or holidays.

Shipping Methods

We currently ship within the United States using trusted carriers such as USPS or UPS.

Shipping options may include:

• Standard Shipping (3–7 business days)

• Expedited Shipping (2–3 business days)

• Priority Shipping (1–2 business days)

Shipping times begin after your order has been processed.

Tracking Information

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

Kandy By Design is not responsible for:

• packages marked as delivered

• packages lost in transit

• delays caused by the carrier

• incorrect addresses provided at checkout

If an issue occurs, please contact the shipping carrier directly with your tracking number.

Incorrect or Damaged Items

If you receive the wrong item or your order arrives damaged, please email us within 48 hours of delivery with:

• your name

• order number

• photos of the item and packaging

We will review the issue and assist you with the next steps.

Returns & Exchange Policy

Kandy By Design stands behind every piece we create. If for any reason you are not completely satisfied, we accept exchanges within 7 days of delivery on items that are unworn, unused, and returned in their original packaging with proof of purchase.

Please note the following:

• All sales are final. We do not issue refunds.

• Exchanges only, within 7 days of delivery.

• Items must be unworn, unused, and in original packaging with proof of purchase.

• Custom and personalized pieces are non-exchangeable.

• Customer is responsible for return shipping costs.

For exchange requests, please contact us at kandy@kandybydesign.com within 7 days of receiving your order.