Shipping Policy

At Kandy By Design, every piece is handcrafted with care. Processing and shipping times may vary depending on order volume and the handmade nature of our jewelry. Please review the details below.

Processing Time

Orders are processed in the order they are received.
Standard processing time is 3–7 business days.
Custom orders may require additional time depending on the design.
You will receive a confirmation email once your order has been shipped.
Processing time does not include weekends or holidays.

Holiday & Peak Season Notice: During high‑volume periods (Mother’s Day, Christmas, etc.), processing times may extend by a few days.

Shipping Methods

We currently ship within the United States only using trusted carriers such as USPS or UPS.

Shipping options may include:

Standard Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Priority Shipping (1–2 business days)

Shipping times begin after your order has been processed.

Tracking Information

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

Kandy By Design is not responsible for:

packages marked as delivered
packages lost in transit
delays caused by the carrier
incorrect addresses provided at checkout

If an issue occurs, please contact the shipping carrier directly with your tracking number.

Incorrect or Damaged Items

If you receive the wrong item or your order arrives damaged, please email us within 48 hours of delivery with:

your name
order number
photos of the item and packaging

We will review the issue and assist you with the next steps.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. We cannot modify an address once the order has shipped.