Refund & Return Policy
A legal disclaimer
The information provided in this Refund Policy reflects the practices of Kandy By Design and is intended to communicate our approach to returns and refunds. It does not constitute legal advice. We encourage customers and business owners to consult a legal professional to ensure their policies comply with applicable laws.
At Kandy By Design, each piece is handcrafted with care. Because of the personal nature of jewelry, we maintain the following policies to ensure quality and fairness for all customers.
All Sales Are Final
We do not offer refunds on any purchases.
Exchanges
Exchanges are accepted within 7 days of delivery or purchase for unworn, unused items in their original condition.
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Customers are responsible for return shipping costs.
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Once the item is received and inspected, an exchange or store credit will be issued.
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Items must include original packaging and proof of purchase.
Custom Orders
Custom and personalized pieces are non‑returnable and non‑exchangeable. Each design is made specifically for you and cannot be resold.
Repairs
If your jewelry needs repair, we offer repair services for a small fee. Please contact us for details. Repairs do not include replacement of lost stones or components unless available.
Wholesale Orders
All wholesale orders are final sale and not eligible for returns or exchanges.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with your name, order number, and clear photos of the item and packaging. We’ll review the issue and assist you with next steps
Shipping Fees
Shipping fees are non‑refundable unless your item arrives damaged or incorrect