Tortoise Rainbow Pearl Fall Waist Chain

Returns & Exchange Policy

Kandy By Design stands behind every piece we create. If for any reason you are not completely satisfied, we accept exchanges within 7 days of delivery on items that are unworn, unused, and returned in their original packaging with proof of purchase.

Please note the following:

• All sales are final. We do not issue refunds.

• Exchanges only, within 7 days of delivery.

• Items must be unworn, unused, and in original packaging with proof of purchase.

• Custom and personalized pieces are non-exchangeable.

• Customer is responsible for return shipping costs.

For exchange requests, please contact us at kandy@kandybydesign.com within 7 days of receiving your order.

Ships in 3–7 business days. Standard, Expedited & Priority options available at checkout.

Shipping Info

All orders are carefully prepared and shipped with intention.

Each piece is handmade with care. Please allow 3–7 business days for processing before shipment. For designs featuring rare or custom components, processing may take longer—we’ll notify you if so.

Domestic Shipping:

• Standard delivery arrives within 3–7 business days after shipment

• Expedited options available at checkout

• Signature confirmation available upon request

International Shipping:

• We ship worldwide

• Delivery times vary by destination and customs

• Customers are responsible for import duties or taxes

• Some countries restrict natural gemstones or metals—please check before ordering

Gold-Filled Jewelry

Gold-filled pieces offer lasting elegance, but they still appreciate a gentle touch.

• Cleanse with Intention: Soak briefly in warm water with a drop of mild soap. Use a soft cloth or toothbrush to gently lift away buildup.

• Dry with Care: Rinse thoroughly and pat dry with a lint-free cloth. Ensure the piece is completely dry before storing.

• Avoid Harsh Exposure: Keep away from chlorine, perfumes, and household cleaners. These can dull the finish over time.

• Store Thoughtfully: Place in a soft pouch or jewelry box to prevent scratches and preserve shine.

 Semi-Precious Gemstones

Each stone carries its own quiet story. Handle with reverence to maintain its natural beauty.

• Spot Clean Only: Use a damp cloth with mild soap to gently wipe the surface. Avoid soaking—especially for porous stones like turquoise, opal, or lapis.

• No Ultrasonics or Steam: These methods may fracture or discolor delicate stones.

• Protect from Heat & Light: Prolonged exposure can fade or weaken certain gems.

• Store Separately: Gemstones can scratch each other. Keep each piece in its own pouch or lined box.